Requirements

Here you'll find the mandatory section of the documents needed for an approval for your business

We have made a clear overview of needed documents needed for ensuring an approval according to scheme requirements. Please be aware that not all documents are needed for all industries. We’re working on a better overview which will show per industry, till then reach out to your payment expert to make sure.

Company Requirements

Certificate of incorporation as issued by company registrar
Memorandum and articles of association for the merchant issued by company registrar
Certificates listing company directors, current shareholders and registered address issued by company registrar
Copies of passports for all directors, beneficial owners and authorised signatories signing documents on behalf of company in color
Utility bill for all directors, owners and authorised signers (Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)
If history available then 3-6 months of processing history showing refund, chargebacks and general revenue or
If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast)
Proof of Domain
Last three months of company bank statement or audited financial statements which has to include payment information
Local representation in the country of incorporation

Industry Requirements

Supplier Agreements/Invoices if selling physical products
License agreements
Copy of operating license
Rental Agreement/Invoice for rent
Active Login Details to review member area (if you have a user back-end)
Lab tests of all CBD products (If selling CBD/Hemp products)
Call Scripts/Customer Authorization forms for MOTO Sales/Outbound Calls
Customer Service Email Address and/or Ticketing System
Processing statements or screenshots of current processing history showing last six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan.
Sole Proprietors to show proof of this in form of legal registration document
PCI self assessment questionnaire
PCI scans done on the website from a PCI approved distributor

Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.

Website Requirements

Active Customer Service Phone Number (Should be added to the footer or contact page)
Terms and Conditions, Privacy, Refund and Shipping Policies (Needs to be added in the footer)
SSL Secured Payment Page for online sales (All checkout pages)
Company name and address added to the footer